Module: Develop your team

Attract great talent

To support growth and meet evolving client needs, recruiting and developing talent are top priorities. With 73% of RIA practices planning to hire in 2024 according to Schwab’s 2024 RIA Compensation Report, the need for intentional, strategic recruiting has never been more urgent.

 

Yet many practices still take a reactive approach to hiring — filling gaps rather than building a team designed for long-term success. If that sounds familiar, it may be time to rethink your strategy. This lesson will help you clarify exactly who you need, where to find them and how to integrate them into your practice in a way that strengthens your culture and supports your vision.

“I think the firms that are kind of doing better than the others and better than the average are always recruiting. They're on the lookout, they're at restaurants, they're at the bank, they're at the local lunch spot and they're like, This person is great. I wonder how I could bring them into my business?”

— Lisa Crafford, Managing Director and Head of Advisory at Constellation Wealth Capital, LLC

A 4-part path toward a high-performing practice, starting from ‘hiring by instinct,’ moving through ‘defining the right fix’ and ‘attracting with intention,’ and ending at ‘building a talent pipeline.’

Effective recruiting starts with defining the attributes that align with your practice’s mission, your ideal client and your long-term goals. From there, you can build a consistent process to attract, assess and onboard candidates who can thrive in your environment.

 

Use the tools in this lesson to create a more intentional hiring process, including:

  • Ideal candidate profile and attraction strategy builder
  • New hire onboarding success map

 

The content in this lesson will help you confidently recruit talent that fits your culture, supports your clients and strengthens your team over time.

INSIGHTS

Investing in talent acquisition

In this video, Arthur Ambarik shares his approach to talent acquisition and discusses why upfront investment in strategic recruitment and onboarding makes for long-term success.

4MINVIDEO

INSIGHTS

Generational hiring

In this video, Lisa Crafford shares her experience with generational gaps within her practice — and how age differences informed her strategic approach to talent acquisition.

3MINVIDEO

Primer

Shift your hiring mindset

In today’s fast-paced world, recruiting often happens on the fly — job posts go up when a team member leaves or workload spikes and interviews follow without a clear process. The goal is to close the gap quickly. This approach, while common, often leads to mismatches that hinder growth and disrupt team cohesion.

 

In today’s competitive market, that level of intentionality is no longer optional. The financial advice industry is evolving — client demographics are shifting, expectations are rising and the demand for skilled, service-oriented professionals far exceeds supply.

 

Successful talent acquisition starts with a mindset shift — from “who can we get right now” to “who do we need for the future we’re building?”  

That shift begins with clarity: getting specific about who you need, why you need them and how you’ll set them up to thrive. Start by envisioning the kind of team member who will truly move your business forward. What capabilities and characteristics align with your growth strategy and client expectations? From there, consider how you’ll stand out to the right candidates. What makes your practice a compelling place to build a career and how will you communicate that to people who may not be actively looking?

 

Once you’ve found someone promising, how will you help them succeed, not just in the first few weeks, but over the long term? A thoughtful onboarding experience can be the difference between short-term help and lasting impact.

 

This lesson includes a guided tool that helps you clarify your approach to talent acquisition. You’ll define your ideal candidate profile, map a recruiting strategy that reflects your practice’s values and aspirations and design an onboarding plan that supports early wins and long-term retention.

TOOL

Ideal candidate profile

TOOL

Onboarding success map

For financial professionals only. Not for use with the public.
Investments are not FDIC-insured, nor are they deposits of or guaranteed by a bank or any other entity, so they may lose value.
Investors should carefully consider investment objectives, risks, charges and expenses. This and other important information is contained in the mutual fund prospectuses and summary prospectuses, which can be obtained from a financial professional and should be read carefully before investing.
Statements attributed to an individual represent the opinions of that individual as of the date published and do not necessarily reflect the opinions of Capital Group or its affiliates. This information is intended to highlight issues and should not be considered advice, an endorsement or a recommendation.
All Capital Group trademarks mentioned are owned by The Capital Group Companies, Inc., an affiliated company or fund. All other company and product names mentioned are the property of their respective companies.
This content, developed by Capital Group, home of American Funds, should not be used as a primary basis for investment decisions and is not intended to serve as impartial investment or fiduciary advice.