Video: Preview updates coming to your online account

Hi, my name is Ryan Rue. I’m the president of American Funds Service Company at Capital Group. I’m excited to share that in the coming months, we’ll be enhancing our investor website. It will feature an improved design with easy-to-use navigation and enhanced functionality, making it more seamless to manage your accounts online.


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Soon, when you log in to your account, you’ll be automatically prompted to create login credentials to access the updated experience, even if you’ve accessed your account online before. Generally, you’ll be able to use the same user name. Your password will need to meet our website’s updated password requirements. We’ve also added new security features, including the option to request two-step verification each time you log in. Additionally, if other owners are listed on your account — for example, you have an account with your spouse — they’ll also be able to create their own login credentials to access the account online. Once you log in, you’ll notice an updated design. The improved layout and intuitive navigation will help you quickly locate your account balance and returns, your financial professional’s contact information and more. A streamlined user experience will also make it easy to complete transactions.

 

These updates reflect our ongoing commitment to evolve with your investment and technology needs. Stay tuned for additional communications about the upcoming changes on our website. You can visit www.capitalgroup.com/changes for more information about these exciting enhancements.

Learn more about the updates to the online account experience

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