Insights

Food & Beverage
Notes from the field

The cola wars are alive and well in India.


It’s a question those of us in the U.S. know well — Coke or Pepsi? Now, the giants are squaring off in India. One recent ad promoted Coca-Cola as the half-time drink for the country’s cricket watchers; Pepsi responded by labeling itself the “any time” drink. Of course, they’re not the only two players — local brands are carving a niche for themselves, with one positioning itself as the best value at half the cost of the big players.


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New AI customer-service applications show promise.


Trial runs of artificial intelligence (AI) in customer-service roles underscore the technology’s potential to reshape the retail field. Several businesses have been using AI-powered bots to interact with customers via text and voice, and initial results indicate that the devices can handle a variety of simple problems — in fact, sometimes better than humans. That’s resulted in cost savings for companies and allowed employees to focus on thornier tasks that the bots aren’t equipped to handle.


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Chinese automakers push the envelope on EVs.


Chinese-based Xiaomi topped records — as well as European rivals — at Germany’s Nürburgring racetrack recently, setting new lap times for an EV and a 4-door vehicle with its SU7 Ultra test car. But what might be even more startling is its price — 530,000 Chinese yuan, or the equivalent of a little less than $75,000. Big performance at a relatively modest price could increase the pressure on other luxury manufacturers to keep up in the alluring Chinese market.


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In the mood for a surprise? “Blind boxes” could have you covered.


Tchotchke-obsessed consumers are adding a little variance to their collections with a newer take on an old idea — “blind boxes.” Like baseball cards, these keychains, statues and other knick-knacks are grouped into randomized series — meaning buyers don’t know what they’re getting until they open it. One recent example is Labubu, a toothy little monster that’s gained popularity after a member of a Korean pop group released a photo holding it.



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